faq

what courier do you use for deliveries and how long will it take?

SAMSARA

 

We offer FREE ground shipping nationwide on all orders under Samsara in the Philippines, which will go out via one of the major carriers such as GOGOxpress, Grab, Lalamove. Standard Shipping takes 1-3 business days for Metro Manila and 5-7 business days for Provincial.

SARA URNS

For Sara Urns, we offer fixed shipping rates. Standard Shipping of Php 150 for Metro Manila and Php 420 for Provincial. We will be shipping via GOGOxpress, Grab, Lalamove or LBC. Standard Shipping takes 1-3 business days for Metro Manila and 5-7 business days for Provincial.

do you do same-day deliveries? (SDD)

Yes, you may choose the "Pick Up" option upon check out. Once we have confirmed your payment, we will prepare your item immediately with a wait time of approximately 30 mins - 1 hour. As soon as it's ready, you will receive an email that it's ready for pick up. You may then come pick it up personally or book a rider to handle your pick up. No additional fee for choosing Pick Up option.

At the same time, for Metro Manila customers, if you want us to handle the Same-Day Delivery shipping, you may choose "Standard Shipping" upon check out and place on the note that you would want it delivered on the same day. We will immediately book a rider to handle your delivery.

Cut-off for Same-Day Delivery is 9 pm daily.

where are you located? operating hours?

We are located in San Juan City, Metro Manila. We are open from 8 am to 9 pm daily Monday to Sunday.

can i pick up personally / can i book my own courier?

Yes, you may pick up your order personally or book your own courier by simply choosing "Pick Up" as your shipping method. 

can i pay in cash when i pick up personally?

Yes, you may pay in cash and pick up personally. Just place an order and choose "Manual Payment" for payment method and "Pick Up" for shipping method. Then place on the note that you would like to pay in cash and pick up personally.

can i book a lalamove pabili service to pay cash on my behalf?

No, we don't allow third party couriers to pay in cash on behalf of you.

i want to view the urns personally and not transact online,
how can i do so?

Due to the Covid-19 pandemic, we are keeping it safe for our customers by avoiding overcrowding in our store. Please book an appointment with us ahead of time. You may book an appointment with us through this form:

contact us

2022, Samsara Urns Philippines

San Juan City, Metro Manila, Philippines

Store hours 8:00 am - 9:00 pm

Monday to Sunday

+639682948812 text/call/viber

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